Shipping and delivery policy

Nothing is shipped

We do not ship physical goods, and there are no delivery charges. Everything EWA sells — courses, the guided practice path, subliminal audio and community access — is delivered electronically to your account on this website.

When access arrives

Access is granted automatically as soon as your payment is confirmed by the payment gateway. In practice this is immediate — usually within a minute of completing checkout.

• Sign in and open your dashboard; the course appears in your library straight away.
• A receipt is emailed to the address on your account.
• If you bought a membership, the whole library opens at once.

We grant access on the payment gateway’s confirmation, never on the browser returning from checkout. If your connection drops on the way back, your access is still created.

If a payment needs review

A small number of payments are held briefly by the bank or the gateway for verification. In that case access is granted the moment the payment clears, normally within a few hours and at most two working days. You do not need to pay again — and you should not, as that would create a second charge.

Subliminal audio

Subliminal tracks are produced for you after you request them, so they are not instant. A track is normally ready within a few minutes and appears in your library with a download link once it is. The link is time-limited; you can regenerate a track if it expires.

Live experiences

Where a purchase includes a live session, the joining details are sent to the email address on your account ahead of the session, and the recording is added to your library afterwards.

If access does not arrive

If you have paid and cannot see your purchase, first check that you are signed in with the same email address you paid with — that is the usual cause. If it still is not there, email support@elevatewithana.com with the payment reference from your receipt. We reply within two working days and will either grant the access or refund you under our refund policy.

What you need to access it

A device with a modern browser and a working internet connection. Video streams rather than downloads, so a stable connection matters more than storage. There is no app to install.