Refund and cancellation policy

All sales are final

We do not refund a purchase because you changed your mind, or because you did not get round to using it. Everything EWA sells is digital and is delivered in full the moment you pay — the whole library opens at once, and nothing can be returned once it has been handed over.

Please read the course descriptions and the membership page before you buy, and ask us anything you are unsure about first. We would much rather answer a question than take money from someone who did not want the thing.

Cancelling a membership

A membership can be cancelled at any time from Profile → Membership in your dashboard. No email, no phone call, no reason required, no cancellation fee.

• Cancelling stops the next charge. It takes effect immediately for future billing.
• It does not refund the period you are in. You keep full access until that period ends, then the membership lapses.
• You can resubscribe later — your progress, streak and community history are all still there.

When we do refund

Three situations, and in all three we refund in full however long ago the payment was. These are our mistakes, not your change of mind.

• You were charged twice, or charged the wrong amount. We refund the duplicate or the difference.
• You paid and never received access. If a technical failure on our side means the course, membership or track you paid for never reached your account, we either fix the access or refund you — your choice.
• A renewal was charged after you cancelled. If our system billed you following a cancellation, that charge is refunded in full.

If we withdraw a course you bought outright and cannot give you an equivalent, we will refund that purchase too.

What is not refundable

• A purchase you decided against after buying it.
• Access you did not use, or a membership period you let run without practicing.
• Subliminal audio that has already been generated. Each track is produced individually for you at the moment you ask for it.
• A live experience once the session has begun.
• Access withdrawn because these terms were broken — in particular sharing an account or redistributing the content.
• Any part of a membership period you have already entered, when you cancel mid-period.

How to raise one

Email support@elevatewithana.com from the address on your account, with the payment date and the payment reference from your receipt.

• We reply within two working days.
• An approved refund goes back to the original payment method. We cannot send it anywhere else.
• It leaves us within 5 to 7 working days of approval.
• Your bank or card issuer then takes its own time, usually another 5 to 10 working days, to show it on your statement.

If something has gone wrong with a payment, please write to us before raising a dispute with your bank. We can usually fix it the same week, and a bank dispute takes months.

Access after a refund

A refund ends the access it paid for. Enrollments created by that payment are revoked and the members’ community role is removed. Your account stays, along with anything else you have bought.

Contact

Refund questions go to support@elevatewithana.com. Full contact details, including a phone number, are on the contact page.